Monitoring view with synthetic data. It fills with real callers once the agent is live.
Call counts
68Calls, 28d
4m 53sAvg duration
69%Success rate
93%Picked up
4%Voicemail
$26.51Cost, 28d
User sentiment
Neutral29
Positive14
Negative14
Unknown11
Call status
ended62
error5
ongoing1
Disconnection reason
user_hangup27
voicemail_reached14
agent_hangup12
dial_no_answer9
error5
unknown1
Inbound / outbound
inbound65
outbound3
By agent
Grace — Estate Administration46
Grace Mini — Inheritance Claim22
Live now
1 call in progressUpdates on refresh
+15145550142
Grace — Estate Administration · started 22 Jul, 16:20
Live
Callers
42 callersMost recent first
+15145550223
+15145550223 · Grace — Estate Administration, Grace Mini — Inheritance Claim
2 calls
23 Jul, 11:14
+15145550224
+15145550224 · Grace — Estate Administration, Grace Mini — Inheritance Claim
2 calls
23 Jul, 06:55
+15145550221
+15145550221 · Grace — Estate Administration, Grace Mini — Inheritance Claim
2 calls
22 Jul, 23:02
+15145550222
+15145550222 · Grace — Estate Administration
2 calls
22 Jul, 21:53
+15145550219
+15145550219 · Grace — Estate Administration
2 calls
22 Jul, 16:34
Anderson Rubino
Reporting his mother's death and claiming the estate · EST-4a91b0 · Grace — Estate Administration, Grace Mini — Inheritance Claim
On a call
+15145550220
+15145550220 · Grace Mini — Inheritance Claim, Grace — Estate Administration
2 calls
22 Jul, 03:19
+15145550218
+15145550218 · Grace — Estate Administration
2 calls
21 Jul, 18:22
Claire Beaulieu
Executor beginning probate on her father's account · EST-7c22d1 · Grace — Estate Administration
1 call
21 Jul, 17:06
+15145550216
+15145550216 · Grace Mini — Inheritance Claim, Grace — Estate Administration
2 calls
21 Jul, 16:08
+15145550217
+15145550217 · Grace — Estate Administration, Grace Mini — Inheritance Claim
1 call
21 Jul, 14:28
+15145550215
+15145550215 · Grace — Estate Administration
2 calls
21 Jul, 04:14
Agents
Full
conversation_flow_ccd5de69cf19
Mini
conversation_flow_1a3c610ae6da
What it will never do
The agent explains and triages. It cannot move money, read a balance before identity is confirmed, or receive the answer to a security question — it asks the question and the server checks the reply.